Before You Hit ‘Send’

Have you ever had a text or email dialogue end up in misunderstandings? Has someone at work posted a message on a business site that should have been communicated privately? Have you ever defaulted to the method of communication that is easiest e.g. text or email, without considering what’s best for a client or colleague? Mismatching the communication tool to the requirements of the situation can not only lead to personal frustration, it can also undermine client relationships and business results.

Today, multiple communication options are available for day-to-day connection with colleagues and clients. Digital Natives – those who have grown up with the new technology – are comfortable with all things digital but may be missing the nuanced social and writing skills essential to client and team relationships.  At the other end of the spectrum, Baby Boomers who may be considered Digital Immigrants, may not be taking sufficient advantage of the communication technology at their fingertips and be tied to “the old way of doing things”.  “Social intelligence” relies on non-verbal cues, however most employees – whether “natives” or “immigrants” – are unaware of what opportunities are missed when communication tactics eliminate this essential ingredient.

In this highly interactive and entertaining program we will identify typical digital blunders, and examine ways to prevent them by using a framework for matching the best means of communication to the situation at hand while offsetting the loss of non-verbal cues.

By attending this workshop, participants will learn to:

Analyze and identify communication situations with high stakes outcomes.

  • Match best communication approaches, digital or otherwise, to day-to-day communication demands.
  • Recognize when to switch gears and change communication approaches.

This session will shift participants’ communication from “automatic” to “deliberate” and lead them to apply high standards of communication practices regardless of rapidly evolving communication options.

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